{"id":2424,"date":"2026-02-23T10:12:26","date_gmt":"2026-02-23T16:42:26","guid":{"rendered":"https:\/\/marlarmyaing.com\/?post_type=jobpost&#038;p=2424"},"modified":"2026-02-23T10:13:50","modified_gmt":"2026-02-23T16:43:50","slug":"agent-care-support-senior-associate-jid-25","status":"publish","type":"jobpost","link":"https:\/\/marlarmyaing.com\/en\/careers\/agent-care-support-senior-associate-jid-25\/","title":{"rendered":"Agent Care Support (Senior Associate) (JOB ID : 25)"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Job Description<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Provide day-to-day operational support to agents and resolve routine operational issues.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Assist agents with system usage, process clarification, and documentation requirements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Coordinate with internal departments to address agent-related operational matters.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Monitor agent activities and ensure compliance with operational guidelines and SOPs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Support agent onboarding activities, including documentation collection and system setup.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Handle agent inquiries, requests, and basic escalations in a timely manner.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Maintain accurate records of agent data, activities, and operational reports.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong><strong>Job Specification<\/strong><\/strong><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Diploma or bachelor\u2019s degree in business administration, Management, or a related field.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Minimum 1\u20133 years of experience in operations support, agent support, or administrative roles.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Basic understanding of operational processes and support functions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Good communication and coordination skills.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Basic computer skills, including MS Office (Excel, Word).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Detail-oriented, responsible, and well-organized.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ability to work under pressure and meet deadlines.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Description \u2022 Provide day-to-day operational support to agents and resolve routine operational issues. \u2022 Assist agents with system usage, process clarification, and documentation requirements. \u2022 Coordinate with internal departments to address agent-related operational matters. \u2022 Monitor agent activities and ensure compliance with operational guidelines and SOPs. \u2022 Support agent onboarding activities, including documentation collection [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[315],"jobpost_job_type":[257],"jobpost_location":[261],"jobpost_tag":[321],"class_list":["post-2424","jobpost","type-jobpost","status-publish","hentry","jobpost_category-business-development","jobpost_job_type-full-time","jobpost_location-kamayut-yangon","jobpost_tag-agent-care-support"],"_links":{"self":[{"href":"https:\/\/marlarmyaing.com\/en\/wp-json\/wp\/v2\/jobpost\/2424","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/marlarmyaing.com\/en\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/marlarmyaing.com\/en\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/marlarmyaing.com\/en\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/marlarmyaing.com\/en\/wp-json\/wp\/v2\/media?parent=2424"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/marlarmyaing.com\/en\/wp-json\/wp\/v2\/jobpost_category?post=2424"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/marlarmyaing.com\/en\/wp-json\/wp\/v2\/jobpost_job_type?post=2424"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/marlarmyaing.com\/en\/wp-json\/wp\/v2\/jobpost_location?post=2424"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/marlarmyaing.com\/en\/wp-json\/wp\/v2\/jobpost_tag?post=2424"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}