Job Description

• Diploma or Bachelor’s degree in Business, Information Technology, Communications or a related discipline.

• 1 to 2 years of experience in data entry, administrative operations or content management.

• Basic understanding of mobile applications, digital platforms, online services and common operational processes.

• Good communication and interpersonal skills with the ability to communicate effectively with users, internal teams and external partners.

• Proficient in Microsoft Office, especially Excel and Word; familiarity with CRM, ticketing systems, CMS or other digital business tools is an advantage.

Job Specification

• Gather required promotional assets, audio files, album art, lyrics, and artist bios from newly signed labels and independent artists.

• Upload audio files and metadata into the platform’s content management system accurately and according to strict schedule requirements.

• Maintain updated operational trackers, deal logs and contact directories for all onboarded artists and record labels.

• Act as the first point of contact for routine operational queries from content partners regarding upload status, reporting or portal access.

• Assist in archiving signed agreements, organizing digital documentation and preparing routine operational reports for the team.

• Regularly monitor application functions and user activities, identify operational issues or abnormalities and coordinate with the relevant teams for timely resolution.

• Monitor subscription, payment, renewal, cancellation, and transaction-related operational processes and coordinate with Finance or relevant teams when issues arise.