\u2022 Assist in monitoring office network health and escalating issues to senior staff as needed.<\/p>\n\n\n\n
\u2022 Support the implementation of basic security protocols (e.g., antivirus updates, access controls) under supervision.<\/p>\n\n\n\n
\u2022 Help manage the lifecycle of IT assets, including imaging, deployment, tracking, and basic maintenance.<\/p>\n\n\n\n
\u2022 Use ITSM tools to log, categorize, and resolve support tickets within agreed SLAS.<\/p>\n\n\n\n
\u2022 Maintain accurate documentation of hardware inventory, software licenses, and service processes.<\/p>\n\n\n\n
\u2022 Provide first-level (L1) and basic second level (1.2) support for hardware, software, and connectivity issues.<\/p>\n\n\n\n
\u2022 Assist end-users with common applications, operating systems, and peripherals.<\/p>\n\n\n\n
\u2022 Participate in on-call rotation as a supporting member for after-hours issues (with escalation to senior staff).<\/p>\n\n\n\n
\u2022 Education: Bachelor’s Degree in a related field (e.g., IT. Computer Science, Engineering).<\/p>\n\n\n\n
\u2022 Experience: 0-2 years of professional experience in IT support or operations (internships and relevant project work count).<\/p>\n\n\n\n
\u2022 Technical Skills: Basic understanding of Windows\/Mac OS, Microsoft 365, networking fundamentals (IP, DNS, DHCP), and ticketing systems.<\/p>\n\n\n\n
\u2022 Preferred (The “Standout” Candidate):<\/p>\n\n\n\n
\u2022 Education: Bachelor\u2019s degree in information systems, Computer Science, or similar.<\/p>\n\n\n\n
\u2022 CompTIA A+ or Network<\/p>\n\n\n\n
\u2022 Microsoft 365 Fundamentals (MS-900)<\/p>\n\n\n\n
\u2022 ITIL 4 Foundation (s plus, but not required)<\/p>\n\n\n\n
\u2022 Ability to explain technical issues clearly and politely to non-technical users.<\/p>\n\n\n\n
\u2022 Patient and helpful attitude when resolving end-user problems.<\/p>\n\n\n\n
\u2022 Willingness to develop new skills and accept guidance from senior team members.<\/p>\n\n\n\n
\u2022 Accurately document tickets, assets, and troubleshooting steps.<\/p>\n\n\n\n
\u2022 Maintain composure when handling multiple support requests or minor system hiccups<\/p>","protected":false},"excerpt":{"rendered":"
Job Description \u2022 Assist in monitoring office network health and escalating issues to senior staff as needed. \u2022 Support the implementation of basic security protocols (e.g., antivirus updates, access controls) under supervision. \u2022 Help manage the lifecycle of IT assets, including imaging, deployment, tracking, and basic maintenance. \u2022 Use ITSM tools to log, categorize, and […]<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[249],"jobpost_job_type":[257],"jobpost_location":[261],"jobpost_tag":[371,372],"class_list":["post-2477","jobpost","type-jobpost","status-publish","hentry","jobpost_category-information-technology","jobpost_job_type-full-time","jobpost_location-kamayut-yangon","jobpost_tag-it-officer","jobpost_tag-it-support"],"_links":{"self":[{"href":"https:\/\/marlarmyaing.com\/mm\/wp-json\/wp\/v2\/jobpost\/2477","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/marlarmyaing.com\/mm\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/marlarmyaing.com\/mm\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/marlarmyaing.com\/mm\/wp-json\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/marlarmyaing.com\/mm\/wp-json\/wp\/v2\/media?parent=2477"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/marlarmyaing.com\/mm\/wp-json\/wp\/v2\/jobpost_category?post=2477"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/marlarmyaing.com\/mm\/wp-json\/wp\/v2\/jobpost_job_type?post=2477"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/marlarmyaing.com\/mm\/wp-json\/wp\/v2\/jobpost_location?post=2477"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/marlarmyaing.com\/mm\/wp-json\/wp\/v2\/jobpost_tag?post=2477"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}