Job Description

• Oversee, guide, and motivate waiters, runners, and hosts during shifts to ensure efficient operations and high-quality service.

• Greet guests warmly, escort VIPs to their tables, present menus, suggest recommendations, and ensure an overall outstanding dining experience.

• Handle guest complaints, feedback, or any unexpected dining room issues promptly and professionally to ensure customer satisfaction.

• Conduct on-the-job training for new service staff regarding the menu, steps of service, POS system, and restaurant policies.

• Monitor the timing, presentation, and accuracy of food and beverage deliveries from the kitchen/bar to ensure they meet the establishment’s standards.

• Conduct pre-shift briefings to assign sections, communicate daily specials, review reservations, and ensure all side duties are completed.

• Oversee billing procedures, handle final settlements, manage discounts or voids, and ensure accurate cash drops at the end of the shift.

Job Specification

• Over 3 years of experience as a Waiter or Captain in a fast-paced cafe, restaurant, or hotel. A diploma in Hospitality Management is a plus.

• Proven ability to lead, delegate tasks, and maintain team morale under pressure during busy peak hours.

• Fluent in English and Myanmar (both written and spoken) with excellent interpersonal skills to interact professionally with guests and management.

• In-depth knowledge of food and beverage pairings (wines, coffees, cuisines) and proficiency in operating Restaurant POS systems.

• Must maintain immaculate personal grooming, high hygiene standards, and a professional appearance as the face of the restaurant.

• Strong decision-making skills with a calm, patient, and solution-oriented approach when dealing with difficult customers or staff issues.

• Available to work flexible shifts, including splits, late nights, weekends, and public holidays, with a strong commitment to punctuality.